Regional Rail Service Improvement Program

December 2, 2016

Four straight years of record breaking ridership (Fiscal Years 2013 - 2016) has demonstrated that SEPTA Regional Rail service is a segment of our business that is attractive to the region. With this growth has come great pressure on our stations, vehicles, infrastructure, and personnel and we face real challenges that impact overall customer satisfaction and loyalty:

• Refining schedules to address travel demand, on-time performance, construction projects, and expanding markets

• Improving real time communications

• Maintaining a state of good repair for stations and infrastructure

• Personnel allocation and training

• Introducing new technology

• Renewing and improving the service fleet

• Redefining our partnerships with other regional train operations (Amtrak and the freight carriers)

Recent challenges including issues with the Silverliner V fleet, the onset of Slippery Rail season, the recent Transit Service Interruption, and the continued implementation of Positive Train Control individually and collectively have impacted Regional Rail performance and service. But the goal is to find solutions for specific events while building a comprehensive improvement plan that balances safety, service, and on-time performance.

We are introducing this microsite to keep you updated on our work program and the steps being taken to improve and strengthen our Regional Rail operations.

Your input and feedback to our Service Improvement Program is an important part of our efforts to improve service and maintain the highest standards for safety on the system. Please share your thoughts by using our website "Contact Us" form, by calling us at 215-580-7800, or by engaging with Customer Service using @SEPTA_SOCIAL on Twitter or on our Facebook page.

Restoring your confidence in SEPTA Regional Rail is a total team effort. We are committed to delivering the quality and level of service that you expect and that we want to provide.

Thank you for riding SEPTA!