SEPTA Pass Perks Customer FAQs

What is Pass Perks?

Pass Perks is a special program designed to reward SEPTA TransPass or TrailPass (monthly or weekly) or One Day Independence Pass customers with discounts to a wide variety of establishments throughout Greater Philadelphia. In order to redeem a Perk, all you need is to show your Pass at the time of the transaction.

Why do I need a Pass to receive the Perks?

SEPTA wants to reward its customers who express their loyalty by making a commitment through their purchase of Passes.

I use tokens because they are cheaper than a Pass. Am I eligible to receive the Perks too?

While it is true that for some, traveling with a SEPTA token may be less expensive than using a Pass, the Pass Perks discounts available with a Pass may result in savings greater than with a token.

I use tickets to ride the train because I don't ride every workday. Can I benefit from the program?

The program rewards our loyal riders who purchase Passes. Depending on the frequency of your train trips, using a Pass and the benefits you'll receive through the Pass Perks Program may, in combination, be a better deal than tickets alone.

Can I use my Cross-County Pass for Pass Perks benefits?

Yes. You can use your Cross-County or Intermediate Pass.

Can I use an expired Pass to redeem a Perk?

No. Only valid Passes are eligible.

Do I need to provide any personal information to redeem a Perk?

No. To receive a discount you just show your Pass.

Do I ever surrender my Pass to receive a Perk?

Absolutely not. You must only present it at the time of the transaction.

What should I do if an establishment refuses to offer their Perk to me?

Ask to speak to the manager. It may just be that the information hasn't worked its way through to all employees. If you still don't get results, let us know and we will follow up.

Will Perks change?

New Perks will appear on a regular basis and current Perks may be changed to accommodate specific events and specials. So, visit the Pass Perks page frequently.

Can Perks be discontinued without notice?

Yes. The Pass Perks Partner can opt to pause or cancel their Perk(s).

I don't see my favorite store/service/entertainment/hot spot listed.

Our goal is to enlist as many Partners as possible into the program. Ask the manager to visit our web site.

Pass Perks Partner FAQs

How much does it cost to participate in the SEPTA Pass Perks Program?

There is no cost to becoming a Pass Perks Partner.

What is required for my business to become a Pass Perks Partner?

Your business must be a consumer-oriented business. You must agree to extend a discount or other offer to customers who present a SEPTA TransPass or TrailPass (monthly or weekly) or One Day Independence Pass or a SEPTA employee ID. We prefer a one year commitment, but please note Perks can be changed or paused.

I don't have a website / company email. Can I still participate?

Yes, you can.

How can this program help my business?

The Pass Perks Program will be promoted throughout the region to SEPTA riders and non-riders.

Can I change my Perk?

Yes. To submit a change, please email ISEPTAPHILLY@SEPTA.ORG.

I wish to speak to someone about becoming a Pass Perks Partner.

Contact ISEPTAPHILLY@SEPTA.ORG. In your email, please provide your mailing address and daytime phone. A representative will get back to you.