How often is SEPTA running? Service on Transit (Bus, Trolley, Market-Frankford, Broad Street, and Norristown High Speed Line) is currently running at 85% of pre-COVID levels. Service on Regional Rail is currently running at 53% of pre-COVID levels.
When will service increase? As ridership increases, we will adjust service accordingly.
How often is the air inside SEPTA’s vehicles refreshed? The air inside our vehicles is refreshed every 2-3 minutes thanks to a high efficiency ventilation system with fresh air intakes.
How often are SEPTA vehicles cleaned? Vehicles are sanitized twice each day, with special attention paid to high-touch surfaces such as handles and safety rails.
What kind of cleaning products does SEPTA use to disinfect? SEPTA uses Lemon Skies and Avistat-D. Both products are EPA approved and fall on EPA List N which classifies disinfectants for Coronavirus (COVID-19). In fact - we were using these products prior to the COVID-19 pandemic.
Lemon Skies disinfectant is a heavy duty cleaner and limited disinfectant which is effective against gram negative bacteria when used on pre-cleaned, nonporous, hard environmental surfaces.
Avistat-D is designed specifically as a general non-acid cleaner and disinfectant for use in hospitals, nursing homes, public restrooms, schools, transportation terminals, office buildings, manufacturing facilities, lodging establishments, retail businesses and athletic/recreational facilities where housekeeping is of prime importance in controlling the hazard of cross contamination. It is formulated to disinfect hard, non-porous, inanimate environmental surfaces: floors, walls, metal surfaces, stainless steel surfaces, glazed porcelain, glazed ceramic tile, plastic surfaces, bathrooms, shower stalls, bathtubs, and cabinets.
How does SEPTA encourage social distancing? We have installed decals to remind riders to space out when that is possible on vehicles and platforms. We have also re-structured the process of boarding and disembarking from our buses and trains to avoid contact where possible. Custom plexiglass barriers have been installed on all buses and trolleys to protect drivers and riders.
Do I have to wear a mask on SEPTA? Yes. All riders and SEPTA employees must wear a mask or face covering when riding and when waiting.
Mask Force Philly - a combined force of SEPTA employee volunteers, front line team members, and local transit supporters - launched Wednesday, January 27, 2021. Mask Force Philly will hand out cloth masks - compliments of the FTA - to anyone who needs a mask (or an extra) while supplies last.
Is there a contactless way to pay for my trip? Yes! SEPTA Key provides a contactless way to pay on all vehicles. You can purchase, load your card, and ride with zero contact. See the section above for more information on where to purchase and how to load your Key.
What do I do if I see illegal or inappropriate activity on a vehicle or in a station? Download the Transit Watch App. This app allows you to discreetly share safety & security tips with SEPTA Transit Police.