In February, SEPTA released two new transit map concepts for the purpose of collecting feedback from our customers. Our goal was to provide a new, easy way to look at our vast transit network by communicating about quality of service: Frequency!
This document summarizes the feedback we received, which will inform our next steps. Here's a few highlights:
⭕️ Uncertainty and lack of knowledge are some of the top reasons for not riding the bus.
⭕️ Many customers use a variety of transit lines, not just one.
⭕️ 64% of all respondents found the maps somewhat or very EASY TO UNDERSTAND.
This is just the first step of an exciting time for SEPTA & transit. We’re going to use public input to inform our next steps. Keep an eye out!
For more information on optimizing the SEPTA Network, including new, intuitive communications tools to make understanding and using SEPTA easier than ever, click here.